Due to substantial changes in the higher education landscape caused by the COVID-19 pandemic, there is a pressing demand to increase agent satisfaction and onboard new students by converting submitted agent application forms.

Feedback from previous surveys on agent satisfaction show dissatisfaction with the Course Finder tool. As one remarks:

“Course finder should present relevant information clearly and concisely at first glance.”

A request for Minimum Valuable Product (MVP) that should be implemented to provide a better user experience and increase agent satisfaction was put forward in Q2 of 2022.

I was responsible for overseeing the design process from concept to final implementation. This involved conducting foundational research to gather insights and opportunities, generating initial concepts, exploring design solutions, providing regular progress updates to cross-functional teams, and the delivery of the final assets for the build phase.

Requirements

A new intuitive user interface of the current Course Finder tool was needed for easier access to course information during counseling sessions with students and parents. This can be used both in the office or at fairs/events, with the end goal of converting enquiries into applications.

A fresh encounter

View high fidelity prototype (Desktop)

View high fidelity prototype (Mobile)